Privacy Policy & Terms

Information We Collect

• Personal information (name, email, phone number) when you create an account or place an order
• Location data when you use our delivery service
• Payment information processed securely through third-party payment providers
• Order history and preferences
• Device information and usage data

How We Use Your Information

• To process and fulfill your orders
• To communicate with you about your orders and our services
• To improve our services and customer experience
• To send you promotional offers (with your consent)
• To comply with legal obligations

Data Protection

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

Data Sharing

We do not sell your personal information. We may share your data with:

• Payment processors for transaction processing
• Delivery partners for order fulfillment
• Service providers who assist in our operations
• Legal authorities when required by law

Your Rights

• Right to access your personal data
• Right to rectify inaccurate data
• Right to erasure ('right to be forgotten')
• Right to restrict processing
• Right to data portability
• Right to object to processing

Contact Us

If you have questions about this Privacy Policy, please contact us at:

Acceptance of Terms

By accessing or using our website, mobile application, or services, you agree to be bound by these Terms of Business.

Our Services

Kyo Restaurant provides food ordering and delivery services, including:

• Online ordering through our website and mobile app
• Dine-in reservations
• Food delivery services
• Pickup orders

User Accounts

To use certain features, you must create an account. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Providing accurate and current information

Orders

When placing an order:

• All orders are subject to availability
• We reserve the right to refuse or cancel orders
• Prices are subject to change without notice
• Order modifications may be subject to additional charges

Limitation of Liability

Kyo Restaurant shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services.

Payment Methods

We accept the following payment methods:

• Cash on delivery
• Credit/debit cards (Visa, Mastercard)
• Online payment through Comgate
• Bank transfer (for certain orders)

Pricing

All prices are displayed in Czech Koruna (CZK) and include applicable taxes. Delivery fees may apply and will be clearly displayed before checkout.

Delivery Terms

Delivery information:

• Delivery times are estimates and may vary
• We deliver within specified delivery zones
• Delivery fees are calculated based on distance
• Contactless delivery options are available
• You must be available to receive the order at the specified address

Cancellation & Refunds

Cancellation and refund policies:

• Orders can be cancelled before preparation begins
• Refunds will be processed according to the payment method used
• Refunds may take 5-10 business days to process

How to File a Complaint

You can file a complaint through:

• Email: support@kyorestaurace.com
• Phone: +420 735 588 589
• In person at our restaurant
• Through our website contact form

Required Information

Please include the following information in your complaint:

• Your name and contact information
• Order number (if applicable)
• Date and time of the incident
• Detailed description of the issue
• Any supporting documentation or photos

Complaint Handling Process

Our complaint handling process:

• We acknowledge receipt of your complaint within 24 hours
• We investigate the matter thoroughly
• We provide a response within 7 business days
• If resolution is not satisfactory, we will escalate to management

Resolution

We are committed to resolving complaints fairly and promptly. Possible resolutions include:

• Refund or replacement of items
• Discount on future orders
• Apology and explanation
• Service improvement measures